Aastra Telecom Telephone 480E User Manual

Emergency Service Feature

Introduction

The Model 1 will provide basic

telephone service during a power

failure. However, only the dial pad,

ringer and handset will function. If

you are on a handset call during a

power interruption, the Model

Congratulations on your purchase

of the Model 1 telephone! The

Model 1 boasts several

timesaving and advanced features,

including:

• a large 8-line backlit display

will keep the call, although

• a 200 Name/Number Directory

with 100 entry Callers List

the display will not work while the

power is off. Handsfree calls will

not be re-established during a

power interruption.

• a speakerphone for handsfree

calls

• access to advanced services

• a jack for headset usage

Unpacking the Phone

When you unpack your telephone,

you should ensure that you have all

of the following items. If any part is

missing, contact the supplier of

your telephone.

Use this guide to learn more about

the Model 1 ’s features.

480

Hold

Redial

Goodbye

Options

ABC

DEF

GHI

JKL

MNO

WXYZ

PQRS

TUV

Copy

Services

handset

handset cord

telephone

2 line cords

stand

number card and lens

power adaptor

The power adaptor is 16 VAC, 250mA – please see the regulatory sheet for

safety instructions regarding the power adaptor and operation of the telephone.

Model ¹User Guide 1

Key Description

Dataport

Large 8 Line Backlit Display

Navigational Keys

Telephone Status Light

Handset

Hold

Redial

tio

480

Speaker/Headset

Status Light

Volume Bar

Dial Pad

Softkeys

Headset Jack

2 Model ¹User Guide

Keys

Key Description

Places an active call on hold or releases this call from

being held. This key also enters pauses during predial or

editing mode. See the section “Using Hold key” for more

information.

Displays the last 10 numbers dialed. See the section

“Using the Redial List” for more information.

∑

Pressing kends an active call. kexits an

open list, such as the Directory or Callers List, but if a call

is active when the list is open, it will also end the call. It

will not hang up a call that is on hold.

The £button lets you access nine options to cus-

tomize your telephone. See the section “Customizing

your phone” for more information.

Adjusts the volume for the handset, headset, ringer and

handsfree speaker. See the section "Adjusting the Vol-

ume" for more information.

Pressing d activates Handsfree so you can make and

receive calls without lifting the handset. When the audio

mode option is activated, this key is used to switch

between a headset and the Handsfree speakerphone. See

the sections "Handsfree calling" and "Customizing your

phone" for more information.

Mute, when activated, prevents the caller from hearing

you through the handsfree, handset or headset. The dis-

play will show Microphone muted. When a Handsfree or

Headset call is muted, the speaker light blinks. To take a

call off mute, press a again.

Directory, which can store up to 200 names and numbers

in alphabetical order. See the section “Using the Direc-

tory” for more information.

Pressing Jcopies a displayed number into the

Directory.

Pressing s and r lets you move between screens

when you are using services. These buttons also let you

scroll through menu selections, such as the Options List.

When you are editing entries on the display, 3 deletes a

character or number, and 4 adds a space when entering

or editing names.

Callers List, which stores the last 100 callers. See the sec-

tion “Using the Callers List” for more information.

Pressing Íopens a list of Services scripts that are

stored in memory. See the section “Services” for more

information on downloading and using services.

Model ¹User Guide 3

viewing angle, use the slots marked

m . Then slide the stand towards

the phone until it snaps into place

(B).

Installation

Your Model 1 telephone can be

installed on a desk or mounted on

the wall. To use the phone’s Call

Waiting and Caller IdentiÞcation

capabilities, contact your local

Service Provider for subscription

details. Your Service Provider may

call these services by different

names.

3. Connect the cords

If you attached the stand to install

the phone on a desk, route both the

phone cord and power adapter cord

through the opening in the stand.

Insert the phone cord into the

1. Connect the handset cord

Turn the telephone over and locate

the handset jack marked j

Insert one end of handset cord into

the jack until it clicks into place.

Then route the handset cord

through the groove as shown in the

illustration below.

middle slot on the back of the

telephone marked l until it clicks

into place. Insert the power cord

into the power jack marked k .

4. Press the cords into grooves

Press the cords into two of the

grooves provided on the bottom of

the stand. This will allow the stand

to sit ßat on a desk surface.

Attach the handset to the other end

of the handset cord.

Stand

Power Adaptor

Phone cord

Line grooves

Headset cord jack

Handset cord jack

Handset groove

Phone cord jack

Handset cord

Handset

5. Install the phone

If you have installed the stand and

are using the phone on a desk:

Simply turn the telephone over so it

rests on the stand. Connect the

phone cord to a phone jack and plug

the power adapter into a power

outlet.

2. Attach the stand

If you plan to mount the phone on

the wall, you do not need to attach

the stand; skip this step. If you plan

to use the phone on a desk, attach

the stand by inserting the tabs on

the stand (marked with

) into the

Note: You should connect the

power adaptor to a surge pro-

tector or power bar.

slots on the bottom of the telephone

(A). For a higher viewing angle, use

the slots marked n . For a lower

4 Model ¹User Guide

6. Install on a wall

7. Insert number card

To install the Model

on a wall:

Write your telephone number on

the number card, and place it into

the card slot on the telephone,

located under the mouthpiece in the

handset cradle. Gently bend the

clear plastic lens into the slot, over

the number card.

Connect the cord to the wall jack

(A). Coil the phone cord into the

space provided on the back of the

phone (B). Then align the telephone

so the hooks on the wall plate (C)

align with the wall-mount slots on

the back of the phone, as shown

here. Push the phone onto the pegs,

then slide it down until it is secure

(D). Plug the power adaptor into a

power outlet (E).

8. Customize the telephone

Follow the instructions in the

section “Customizing your phone”

to customize your Model 1

telephone.

Note: You should connect the

power adaptor to a surge pro-

tector or power bar.

Model 1 User Guide 5

Prompts and Indicators

How do I use softkeys?

This telephone uses softkeys to give

you commands to choose from.

Each choice corresponds to the

button next to it. In this illustration,

the user is selecting NextSpaceto

insert a space. Commands will

change depending upon the action

you are performing.

Enter the name>

Drew

Use Save to end

-Save

NextSpace-

Quit-

-Backspace

-ChangeCase

Display Prompts

means, Þnd it here, or see the

Troubleshooting or index section

Instructions and information are

displayed on the large screen. If you

are unsure what a certain prompt

for additional information.

Display Prompt

Explanation

Call is on hold

A call is on hold. Press the o key or the

Handsfree key to speak with the caller.

Check phone cord

Directory is full

A line cord (l ) may not be connected properly.

The Directory has reached its maximum number of

entries. If you want to add entries, you must Þrst

delete some entries.

Directory locked

The Directory has been locked, and you cannot edit,

add, or delete entries. See the section “Using the

Directory” for more information.

Message Waiting

Check for new messages in your Voice Mail service*.

more 4

Press 4 to see other display prompts.

Private Name or

Private Number

The caller has requested that the name (or number)

not be shown.

Ringer is OFF

No audible ringing. To turn the ringer on again, press

the right side of u

Unknown name or

Unknown number

The telephone company is unable to provide the

name (or number) of the caller.

XX New callers

XX new calls have been added to the Callers List since

you last checked it.

XX Call(s) bumped

XX callers have been deleted from the Callers List to

make room for new callers.

* You must subscribe to a Message Waiting service for this feature to work.

Consult your local telephone company for information.

6 Model 1 User Guide

Timing a call

Making and Answering

Calls

When you make or answer a call,

the Timer shows the elapsed time of

the call.

Predialing a number

Predialing lets you view a number

before you dial. Enter the number

using the dial pad before lifting the

handset. Use the Backspace softkey

or 3 to correct any errors. To dial

the number, lift the handset, or

Using Flash

The Flash softkey allows you to

access telephone company

subscribed services, such as call

waiting and three-way calling.

These services vary from area to

area, so contact your telephone

company for instructions on using

available services with your Model

press the Dial softkey, or press d .

Note: This feature is not available if

you choose to use the Live

DialPad option. See the sec-

tion "Customizing your

telephone. If these

instructions say to press the “hook-

switch” or “receiver button,” press

the Flash softkey.

phone" for more information.

Extension in Use

Handsfree Calling

The Extension in use prompt

appears on the telephone display

and the telephone status light turns

on when someone uses another

telephone on the same line.

The Handsfree feature allows you to

speak to someone without using the

handset. To dial using Handsfree,

enter a number and then press d

or the Dial softkey. To answer using

Handsfree, press d when a call is

ringing. To switch between

Handsfree and the handset when

the handset is off hook, press d .

When the handset is on hook, press

This message also appears when the

telephone is not properly connected

to a phone line.

Using the Redial List

The Redial List records the last 10

numbers you dialed.

to disconnect a Handsfree call.

When Handsfree is on, the speaker

light turns on. When the speaker

light is on, press a at any time to

mute Handsfree. The speaker light

will ßash and you will hear the

caller, but they will not hear you. To

switch between Handsfree and

mute press a .

Redialing a number

1. Press ∑to view the

Redial List.

2. Use the s r keys to move

the cursor to the number you

want to dial.

3. Lift the handset to dial the

number, or press the Dial

softkey or d to dial the

number using Handsfree.

Note: Handsfree operation as

described above will be

affected and may be disabled

if the set audio option has

been activated. See the sec-

tion "Customizing your

Deleting the Redial List

1. Press ∑to view the

Redial List.

phone" for more information.

2. Press the DeleteList softkey.

3. Press the Delete softkey to

conÞrm.

Model 1 User Guide 7

Note: A call is taken off hold auto-

matically after 15 minutes. If

the handset is on the phone,

the call will be disconnected.

If the handset is off, the caller

will be able to hear you again.

Status lights

Speaker Light

• Speaker light is on: a call is on

Handsfree (speaker).

• Speaker light ßashes slowly:

indicates that the headset/hands-

free option is being used. See the

section "Customizing your

Adjusting the Volume

phone" for more information.

Pressing the volume button adjusts

the receiver, headset, speaker, and

ringer volume.

• Speaker light ßashes and the dis-

play shows Microphone muted: a

call is muted. Press a to take the

call off mute.

• To adjust the ringer volume,

leave the handset in the cradle

and press the volume bar

while there is no

Telephone Light

active call. There are 8 settings for

the ringer – the display will tem-

porarily indicate the current

ringer volume setting.

• Light ßashes and the display

shows Call is on hold: a call is on

hold. Press oor lift the

handset to take the call off hold.

• To adjust the handset volume, lift

the handset and press the volume

button while you are on a call.

The handset will return to the

default volume after you hang

up.

• Light ßashes and the display

shows Message Waiting: a mes-

sage is waiting for you at your

message or voice mail service^†.

• Light ßashes quickly and the

ringer sounds: you have an

incoming call.

• To adjust the headset volume,

press the volume button while on

a call. The headset will return to

the default volume after you end

the call.

• Light is on and the display shows

Extension in use: an extension

telephone is using the line. The

message also appears when the

telephone is not propertly con-

nected to a phone line.

Note: The default handset and

headset volume is always set

at medium.

• To adjust the speaker volume,

press the volume button while

the speaker is activated (activate

the speaker by pressing d ). The

speaker will remain at this vol-

ume until it is adjusted again.

Using Hold key

Pressing oputs a call on

hold.

• You can hang up the handset

without losing the call.

^†You must subscribe to a Message Waiting

service for this feature to work. Consult your

local telephone company for information.

• The display will show the mes-

sage Call is on hold.

• The telephone light will ßash.

• To retrieve the call, lift the hand-

set or press o again. You

can also press d to retrieve a

Headset or Handsfree call.

8 Model 1 User Guide

light. The light will ßash again

when there are new messages

waiting.

Customizing your phone

There are nine conÞguration

options, accessed by pressing

£.

5. Area Code – In some locations,

you cannot dial a local number

using the area code. By default,

incoming calls are recorded with

area codes in the Callers List. This

option allows you to enter up to

three local area codes to be removed

from incoming calls. Press the

Changesoftkey to enter an area

code.

Setting your Options

1. Press £to enter the

Options List.

2. Use s and r to scroll

through the list of nine options.

3. Press the Show softkey to

conÞgure an option.

6. Contrast Level – Use the Change

softkey to cycle through 8 contrast

settings, which brighten or darken

the display.

4. Use the softkeys to change a

selected option.

5. Press the Done softkey at any

time to exit the option, or press

£to exit the Options

list.

7. Security Numbers – This option

allows you to keep selected

numbers from appearing on the

screen when dialed. Use this option

to protect passwords, access codes

etc. When a security number is

used, your telephone displays the

asterisk * symbol for all digits that

you dial after the security number

and the digits do not appear in the

Redial list display. Up to three

security numbers can be created

using this option. Press the Change

soft key and then enter the security

number.

The following nine options may be

changed on the Model 1

1.Language – Select a language for

the display prompts (English,

French, or Spanish).

2.Time / Date – Use this option to

change the time and date setting on

the display. Press the appropriate

softkey to increase that item by 1.

For example, press the Hour softkey

to increase the hour from 1 to 2.

Note: The time and date are auto-

matically set when the phone

receives its Þrst Caller ID^†

call.

8. Live Dialpad – Use this option to

turn on or off the dial pad mode.

With live dialpad on, the telephone

automatically dials out and turns on

Handsfree as soon a dial pad key or

softkey is pressed. With live

3. Set ring tone – Press the Change

softkey to select one of four ring

tones.

dialpad off, you must dial the

number Þrst and then lift the

handset or press the d /f button

before the number is dialed. Press

the Change soft key to turn on or off

the dial pad mode.

4. Clear Msg. Wtg. – Sometimes the

Message Waiting prompt will

appear and the light will ßash when

there are no messages waiting on

your Voice Mail^†service. When in

this option, select the Clearsoftkey

to clear the prompt and ßashing

Model 1 User Guide 9

9. Set Audio – The Model 1

telephone allows you to use a

handset, headset or handsfree to

handle incoming and outgoing

calls. This option provides different

combinations of these three

methods to provide maximum

ßexibility in handling calls. There

are four options to choose from:

• Handsfree – this is the default

setting. Calls can be made or

received using the handset or

handsfree speakerphone and can

be switched between the two

modes.

• Headset – choose this setting if

you want to make or receive all

calls using a headset.

Note: If this option is chosen, the

handsfree speakerphone will

not function.

• Spkr/Hset – calls will be sent to

the handsfree speakerphone. By

pressing the d /f button on the

phone you can switch between

the handsfree speakerphone and

a headset.

• HSet/Spkr – calls will be sent to

the headset. By pressing the d /

f button on the phone you can

switch between the headset and

the handsfree speakerphone.

^†These services may have different names in

your area, and may require paid subscription.

Contact your telephone company for details.

10 Model 1 User Guide

Note: You can also copy an entry

from the Callers List to the

Directory using the J

button, before or after you

have changed it.

Using the Directory

The Directory can store up to 200

names and numbers, which are

displayed in alphabetical order.

Tip: Store all your Directory con-

tacts the same way, either Þrst

name Þrst, or last name Þrst.

This will make it easier to Þnd

names and numbers.

Entering Letters and Characters

You can enter characters using the

telephone’s dial pad. To enter a

letter, press the key with that letter

on it. If the letter is the second one on

that key, press the key twice. For

example, to enter ‘R’ , press 7 three

times. The cursor will advance to the

Adding a name and number to

the Directory

1. Press the Directory button c .

2. Press the AddNewsoftkey.

3. Enter the number using the dial

pad. You can enter up to 24

digits. Hyphens will be

next space after a delay of seconds

or if you press a different key.

To change the case of a letter, press

the ChangeCase softkey, and then

enter the letter. By default the Þrst

letter of a word or name will be

capitalized, and the letters

automatically added. If you

need to enter a pause (between

your voice mail number and

password, for example), press

the Pause softkey. The pause

icon p will appear. To program

a number that uses Flash, press

the Flash softkey where it is

required in the number. The

Flash icon q will appear. Press

the Backspacesoftkey or 3 to

erase a number.

following will be lower case.

Special characters are entered by

pressing the 1 and the # keys.

Characters will appear in this order:

1: & , ( ) ` . _ - 1.

#: # / \ @.

Finding entries in the Directory

1. Press the Directory button c .

2. Once in the Directory, press s

to scroll down and r to

scroll up one listing at a time.

Hold either key down to scroll

continuously.

4. Press the Savesoftkey.

5. Enter a name using the letters

on the dial pad. See the

following instructions

“Entering Letters and

Characters” to enter names

using the dial pad. The name

can have up to 16 characters,

including spaces. Press the

NextSpace softkey or 4 to

move to the next letter or add a

space. Press the Backspace

softkey or 3 to erase a

Press a dial pad key to see

listings that start with that

letter. For example,

takes

you to the Þrst “J” listing, 55

takes you to the Þrst “K”

listing.

character.

6. Press the Savesoftkey. The new

entry now shows on the

Changing entries in the Direc-

tory

1. Press the Directory button c .

2. Find the entry you would like

to change.

display.

3. Press the Changesoftkey.

Model 1 User Guide 11

4. To change the number, use the

Backspace softkey or 3 to

erase digits. Use the dial pad to

add digits. Use the Pause

softkey to insert a 2 second

pause. The pause icon p will

appear.

Deleting an entry in the Direc-

tory

1. Press the Directory button

2. Find the entry you would like

to delete.

3. Press the Deletesoftkey.

4. Press the Deletesoftkey again

to conÞrm.

5. Press Saveto move to the

name.

6. To change the name, use the

Backspace softkey or 3 to

erase letters. Use the dial pad

and the NextSpacesoftkey to

add letters. Press the

ChangeCasesoftkey to switch

between upper and lower case.

7. Press Saveto save changes.

Deleting all entries in the

Directory

Once you have deleted the

Directory, you cannot get entries

back. You can protect the Directory

by locking it.

To permanently delete all entries in

the directory:

Copying from the Callers List,

the Redial List, or the Display

to the Directory

1. Open the Callers List, Redial

List, or answer a call.

1. Press the Directory button c to

open the Directory.

2. Press the DeleteList softkey.

3. Press the Deletesoftkey to

conÞrm.

2. When the number is displayed

on the screen, press J.

If the entry includes a name

and number, the display will

show Saved: Directory.

3. If the entry is a number only

(such as in the Redial List), you

will be prompted to enter a

name. Once you’ve pressed the

Save softkey to save the name,

the display will show Saved:

Directory.

Locking the Directory

You can lock the Directory so that

entries cannot be deleted or

changed. You cannot add entries to

a locked directory.

1. Press £.

2. Press o.

3. Press *. The display shows

Directory locked.

To unlock the Directory

1. Press £.

2. Press o.

3. Press #. The display shows

Directory unlocked.

Dialing from the Directory

1. Press the Directory button c .

2. Find the entry you would like

to call in the Directory.

3. Lift the handset to dial the

number, or press the Dial

softkey or d to dial the

number using Handsfree.

12 Model 1 User Guide

If the entry in the Callers List does

not have a name (i.e. if the name is

listed as Unknown or Private),

you will be prompted to enter a

name. You can edit a number in the

Callers List and then copy it to the

Directory.

Using the Callers List

The Callers List records the last 100

callers, in the order they called. The

telephone display will indicate

when there are new callers.

When the Callers List is full, new

callers are added to the list, and the

oldest callers are deleted. In the

Callers List you will see the

message XX New caller(s), XX

Call(s)bumped on the display.

Changing a number in the Call-

ers List before dialing

Tip: If you have to frequently

remove area codes to return

local calls, you should use the

Area Codes option and add

your local area code(s).

Viewing the Callers List

1. Press the Callers button b .

2. Press r and s to move up

and down in the Callers List.

Hold either key down to scroll

continuously.You can also press

the Resume softkey to see the

last caller you viewed the

previous time you entered the

Callers List.

3. Press the Callers button b , the

Quitsoftkey, or kat

any time to leave the Callers

List.

Note: The Callers List does not save

changes. If you plan to dial

the number again, copy it to

the Directory and change it

there.

1. Press the Callers button b .

2. Find the caller in the Callers

List you wish to dial.

3. To add digits, use the dial pad.

4. To delete digits, press the

EditNumsoftkey to begin editing.

Use the dial pad to add digits.

5. Lift the handset to dial the

number, or press the Dial

Note: kwill also hang up a

caller if you are on a call.

softkey or d to dial the

number using Handsfree.

Calling an entry in the Callers

List

1. Press the Callers button b .

2. Find the entry you would like

to call in the Callers List.

3. Lift the handset to dial the

number, or press the Dial

softkey or d to dial the

number using Handsfree.

Deleting an entry in the Callers

List

1. Press the Callers button b .

2. Find the entry you would like

to delete in the Callers List.

3. Press the Deletesoftkey.

4. Press the Deletesoftkey again

to conÞrm. The display shows

Item is erased.

Deleting all entries in the Call-

ers List

1. Press the Callers button b .

2. Press the DeleteListsoftkey.

3. Press the Deletesoftkey to

conÞrm. The display shows

Callers list is empty.

Copying from the Callers List

to the Directory

When the number is displayed in

the Callers List, press J.

The display will show Saved:

Directory.

Model 1 User Guide 13

Making and Receiving Calls

using a Headset

Headset/ Dataport

Operation

1. Ensure that you have selected a

headset audio mode by access-

ing the Options menu. See the

section "Customizing your

phone" for detailed informa-

tion.

2. Plug the headset into jack.

3. Press the d /f key to obtain

dialtone or answer an incoming

call. Depending on the audio

mode selected from the

Options menu, dialtone or an

incoming call will be received

on either the headset or the

handsfree speakerphone.

4. Press the kkey to end

the call.

Using a Headset with your

Telephone

The Model 1 is equipped to

accept headsets with either a

modular RJ22 jack or a 2.5mm

standard jack. Headsets with a

modular RJ22 jack can be connected

to the phone by using the jack on

the back of the set. Headsets with a

standard 2.5mm jack can be

plugged into the headset jack

located on the left hand side of the

telephone.

Using the Dataport

Located on the right hand side of

the Model 1 , the dataport can be

used to connect another device such

as a fax machine or computer

modem to the phone. Plug one end

of a line cord to the phone and the

other end to the device to be

connected.

Note: The dataport will only oper-

ate when the handset is on

hook (in the phone base cra-

dle).

Headset cord jack

Handset cord jack

Phone cord jack

Contact your telephone equipment

retailer or distributor to purchase a

headset. Customers should read

and observe all safety

recommendations contained in

headset operating guides when

using any headset.

14 Model 1 User Guide

Activating services:

Using Services

1. Dial the number provided by

your telephone company and

follow the prompts.

2. Once you have successfully

downloaded the services of

your choice, press the Í

key. The Services menu

The Model 1 telephone allows

you to access enhanced telephone

company subscription features and

services, which can include home

banking, catalogue shopping,

restaurant guides, and voice mail.

Services may be free or may have a

subscription cost. Contact your

telephone company for information.

Before selecting a service, you must

download the service into your

telephone. Contact your telephone

company for information on

downloading services in your area.

Downloading a service is as simple

as dialing the subscription number

and following any voice prompts.

Your phone may be capable of

automatically dialing out to update

your subscribed features and

appears.

3. Use the s r keys to move

the 4 indicator to the Service

you want to select.

4. Press the Select softkey to

activate the service next to the

4 indicator.

5. Once you have connected to the

service, follow the instructions

on the display.

6. To exit a service session, press

the Quit softkey, Íor

kto leave the Services

List.

services. For more information on

this ability, contact your telephone

company.

Deactivating services:

Some services may be available by

dialing them directly. You do not

have to download these services,

but you may wish to save them in

your Directory.

You may deactivate a service by

contacting your telephone company.

You can delete a downloaded

service in the Services menu by

selecting it and pressing the Delete

softkey. The service will appear as

<deleted>.

Note: Some options, such as the call

timer, may be disabled when

you are using a service.

If you download another service, it

may overwrite any service

displayed as <deleted>.

Model 1 User Guide 15

Icons

Other List Icons

You are viewing the

Redial List.

The display uses icons to convey

information about calls, Directory

entries, Callers, and services.

You are viewing the

Options List.

Icons in the Callers List

You are viewing the

Callers List.

Icons in the Services List

You answered the call

when it came in.

You are viewing the

Services List.

You did not answer the

call when it came in.

Press 4 or 3 for more

information.

You were on another

call when this call came

in.

Service information is

being downloaded to

your telephone.

You have returned the

call from the Callers

List.

Icons in the Directory

You are viewing the

Directory.

You pressed the Flash

softkey, or Flash has

been programmed into

a number.

You pressed the Pause

softkey or a pause

(which is about 2 sec-

onds) has been pro-

grammed into a

number.

16 Model 1 User Guide

long distance or local calls.You may

have to remove the area code from

local calls in order to call from the

Callers List, or use the Area Code

option in the options list to have local

area codes automatically removed. See

the section “Customizing your

phone” for information about the Area

Code option. Alternatively, you may

need to add ‘1’ before long distance

numbers in order to dial long distance.

Troubleshooting

What are services, and how do I

use them?

Services are provided by your

telephone company, and include basic

features such as Caller ID^†. Other

services can be accessed through the

Íkey, and may include

services such as Call Forwarding^†and

Voice Mail^†. Before using your

services, you must activate them by

contacting your local telephone

company. See the section “Using

Services” for more information.

Why is my handset not working?

Check to ensure that the handset

cord is fully connected to both the

phone and handset. See the section

“Installation” for information.

I’m having trouble with services

I have subscribed to – how do I

get help?

Why is my speakerphone not

working?

Usually your telephone company

supplies a special number to call for

activation of your services. When

you call this number, you must

follow the recorded instructions

carefully. This allows the telephone

company’s system to recognize

your phone and customize it with

the services you have subscribed to.

If you have any activation problems

call your local telephone company.

If you press d /f and the speaker

light ßashes and you do not hear

dialtone, the Set Audio option has

been used to set up the phone for

headset use. Press d /f a second

time. If the light goes out, the

phone is set up to be used only with

a headset or handset. If the light

stays on steady and you hear

dialtone, you can alternate between

the speakerphone and the headset

by pressing d /f . See the section

“Customizing your phone” for

instructions on how to change the Set

Audio feature.

Why are there no prompts on

the screen when a Call Waiting

call comes in?

You must subscribe to Call Waiting

IdentiÞcation^†from your telephone

company.

Why is my display blank?

Why is the light not coming on

with a new Voice Mail Message?

You must subscribe to the “Visual”

Message Waiting^†service from your

telephone company for this function

to work.

Ensure that the power adaptor is fully

plugged into the electrical outlet, and

that the outlet is supplying power

(you can test this with another

electrical device, such as a lamp).

How do I set the time and date?

If you subscribe to the Caller ID^†

service, the Þrst incoming call will

update the phone with the correct

time & date. Otherwise, use the

Time/Date option in the options list

to manually set the time and date.

Why don’t numbers I return

from the Callers List connect?

Incoming calls are recorded with the

area code attached, whether they are

Model 1 User Guide 17

Why can I only see 4 options

when the user guide says there

are 9?

The telephone screen will only

show 4 options at a time. To see

more, press the down arrow button

Why does the telephone wob-

ble?

Make sure the cords are routed

properly through the stand, as

indicated in the Installation section.

Check that the stand has been

properly snapped into place.

What does Hold Msg do?

How do I remove the stand from

the phone?

This is an option available with

some Call Waiting^†services. When

you are on a call, and another call

comes in on Call Waiting, you can

press the Hold Msg softkey to send a

network message to the caller. The

message will ask the caller to hold,

and tell them that you will be with

them shortly. You can then answer

the call at your convenience.

Place one hand on top of the phone,

and place the other hand on the top

of the stand. Pull the stand away

from the telephone. You will have to

pull quite forcefully, but this will

not break the stand.

Can I turn the light on the screen

off?

No. You can only adjust the contrast

of the display.

Contact your local telephone

company for activation information.

Answ_CW Switch

What does

do?

Why are Callers not identiﬁed

on the display?

This is an option available with

some Call Waiting^†services. These

softkeys allow you to put the

current call on hold, and answer a

Call Waiting call. You can then

switch between calls normally.

Contact your local telephone

Caller ID^†information usually

arrives between the Þrst and second

ring. Let the telephone ring at least

once before answering. Make sure

you subscribe to Caller ID^†services

from your local telephone company.

company for activation information.

Why can’t I dial a number in the

Callers List?

What is a softkey?

You must subscribe to a Caller ID^†

service for names and/or numbers

to be recorded in the Callers List. If

the number of the caller is unknown

or private, you cannot return the

call. Or, the number may require an

area code. Press the EditNum softkey

to edit the number, then press the

Dial softkey.

There are three keys on both the left

and right side of the display. They

do different things, depending on

the command displayed next to

them. See the section “How do I use

softkeys?” for more information.

†

These services may have different names

in your area. Contact your telephone

company for details.

18 Model 1 User Guide

consequential damages for injury to the

person in the case of telephones used or

bought for use primarily for personal,

family or household purposes.

Limited Warranty

Aastra Telecom warrants this product

against defects and malfunctions during

a one (1) year period from the date of

original purchase. If there is a defect or

malfunction, Aastra Telecom shall, at its

option, and as the exclusive remedy,

either repair or replace the telephone set

at no charge, if returned within the

warranty period.

This warranty sets forth the entire

liability and obligations of Aastra

Telecom with respect to breach of

warranty, and the warranties set forth or

limited herein are the sole warranties

and are in lieu of all other warranties,

expressed or implied, including

warranties or Þtness for particular

purpose and merchantability.

If replacement parts are used in making

repairs, these parts may be refurbished,

or may contain refurbished materials. If

it is necessary to replace the telephone

set, it may be replaced with a

Warranty Repair Services

refurbished telephone of the same

design and color. If it should become

necessary to repair or replace a defective

or malfunctioning telephone set under

this warranty, the provisions of this

warranty shall apply to the repaired or

replaced telephone set until the

expiration of ninety (90) days from the

date of pick up, or the date of shipment

to you, of the repaired or replacement

set, or until the end of the original

warranty period, whichever is later.

Proof of the original purchase date is to

be provided with all telephone sets

returned for warranty repairs.

Should the set fail during the warranty

period;

In North America, please call 1-800-

574-1611 for further information.

Outside North America, contact your

sales representative for return

instructions.

You will be responsible for shipping

charges, if any. When you return this

telephone for warranty service, you

must present proof of purchase.

After Warranty Service

Aastra Telecom offers ongoing repair

and support for this product. This

service provides repair or replacement

of your Aastra Telecom product, at

Aastra Telecom's option, for a Þxed

charge. You are responsible for all

shipping charges. For further

Exclusions

Aastra Telecom does not warrant its

telephone sets to be compatible with the

equipment of any particular telephone

company. This warranty does not

extend to damage to products resulting

from improper installation or operation,

alteration, accident, neglect, abuse,

misuse, Þre or natural causes such as

storms or ßoods, after the telephone is

in your possession.

information and shipping instructions;

In North America, contact our service

information number: 1-800-574-1611.

Outside North America, contact your

sales representative.

Note: Repairs to this product may be

made only by the manufacturer

and its authorized agents, or by

others who are legally autho-

rized. This restriction applies

during and after the warranty

period. Unauthorized repair

will void the warranty.

Aastra Telecom shall not be liable for

any incidental or consequential

damages, including, but not limited to,

loss, damage or expense directly or

indirectly arising from the customers

use of or inability to use this telephone,

either separately or in combination with

other equipment. This paragraph,

however, shall not apply to

Model 1 User Guide 19

Index

Contrast

See Contrast Level

Area Code 9, 13, 18

Language 9

Audio Mode 7, 9, 14

Prompts 6

Backlit Display 2, 18

Emergency Service Feature 1

Extension in Use 7

Callers

Key 3

Flash 7, 11, 16

Callers List

Calling an entry 13

Changing a listing 13

Copying from 12, 13

Deleting all entries 13

Deleting an entry 13

Viewing 13

Goodbye key 3

Handsfree calling 3, 7

Headset

Contrast Level 9

Copy key 3

Jack 2

Making calls 14

Receiving calls 14

Switch 2, 14, 17

Hold key 3, 8

Dataport 2, 14

Date and Time 9